Frequently Asked Questions

Yes! We are able to direct bill your massage treatments to Telus Health, Alberta Blue Cross, Sunlife and Provider Connect!

These platforms include some of the following major insurance providers: Canada Life, Green Shield, Manulife, Johnson, Desjardins, Chamber of Commerce, Equitable Life and many, many more! 

Please contact us to inquire if your next massage can be direct billed to your benefits provider.

When booking online you are required to supply a credit card that is kept safely and securely saved to your file. The card you supply will be used to pay any outstanding fees following direct billing submittals. Please reach out with any questions.

Your first treatment with us will include a 15-minute assessment followed by a 60-, 75-, or 90-minute treatment. Please note that we do not provide treatments lasting less than 60-minutes to our new clients. Your assessment will include an initial consultation to understand your medical history, any specific concerns or goals you may have, and discuss the appropriate treatment plan. After the initial interview, your RMT will perform a series of assessments to help them in determining what muscles or various connective tissue may be at the root of your physical pain.

All of the assessment steps are done so that you may receive the best treatment for your complaint that day. Reassessment will typically be done following your treatment to see the improvements made, followed by a detailed and relevant homecare plan for you to complete at home, between massage sessions.

Your first appointment has a 15-minute window built into your session to include an in-depth assessment and interview to determine your needs. However, any additional time past the 15-minutes will begin to deduct from your overall treatment time. 

At your next appointment, we do our best to keep your follow up assessments before each subsequent session to 5 minutes or less to ensure that you’re able to receive your full allotted on-table massage time.

Please note, if you have a new injury or are experiencing pain and our assessment runs longer
while we are determining the best way to treat you, it may affect your total treatment time. We want to give you as much treatment time as possible so we need to handle the assessments as quickly and efficiently as possible so that both your time and your RMT’s, is respected.

Wrong. Discomfort is fine, but pain is not. If a technique is being utilized by an RMT that causes an increase of pain that exceeds normal levels of discomfort, then we need to scale back.

At each treatment we will discuss a pain scale that is appropriate for you and stay within that scale. Your therapist will be in constant communication with you to ensure that the pressure is within your comfort level to achieve maximal restoration for an effective treatment.

Open communication is key to a successful massage session and professional relationship. Before the massage begins, feel free to communicate your preferences regarding pressure, areas of focus, or any discomfort you may be experiencing. During the massage, you can provide feedback to the therapist, such as if the pressure is too light or too firm, so they can adjust accordingly.

Certain medical conditions or circumstances may require precautions or contraindicate massage therapy. It is essential to inform your massage therapist about any existing health conditions, injuries, or concerns you have to ensure your safety and well-being. They can then assess whether massage therapy is suitable for you or if any modifications are necessary.

Most clients feel relaxed, rejuvenated, and experience a sense of improved well-being after a massage treatment. However, individual responses may vary. Some people may feel slight soreness or tenderness in the treated areas, which is normal and usually subsides within a day or two. 

The frequency of massage therapy sessions will depend on your specific needs and goals. Some individuals benefit from regular weekly or bi-weekly sessions, while others may find monthly or occasional sessions sufficient. Your RMT can provide guidance based on your individual circumstances.

We are located at 8105 106 Street in the House on Whyte building. We have a designated parking lot at the north side of the building for clients to use. However, if the lot is full, there is a ton of free parking South of Whyte Avenue.

Holly-Bee is our loveable German shorthaired-pointer dog, that holds a vital role at our clinic on Sundays as she comes in upon request to spread joy with her butt wiggles and kisses. But mostly Holly-Bee comes into the clinic to provide extra love and weight in treatment as she acts as a weighted blanket and metronome for clients that need a little more nervous system attention. 

The benefits of a weighted blanket, swaddle, or having someone/something (Holly) laying their weight on you have been widely studied. The extra weight can calm your nervous system, decrease stress and your sympathetic response, reduce anxiety and depression and help those who suffer from insomnia (sleepfoundation.org & pennmedicine.org).

We have a 15-lbs weighted blanket in the studio if you’d prefer, but know that as long as we don’t have someone coming in with allergies, you can request Holly’s loving snuggles. 

We understand that it’s so easy to kiss puppies! But please note, we do not allow direct kisses to Hollys mouth/nose area. However, please feel free to kiss her head, or her cheeks, or even her paws! (As her owner is immuno-compromised).