Frequently Asked Questions

We are located within just south of Whye Avenue in the Scona 104 building, and within Willow Bee Wellness, at unit 202D, 7718 104 Street in Edmonton. We have a designated parking lot at the north side of the building for clients to use. From 104th Street you can find our entrance below the signage that says “second floor”, please enter through this door and follow the signs through the building to locate our unit.

Yes! We are able to direct bill your massage treatments to Telus Health, Alberta Blue Cross, Sunlife and Provider Connect to name a few.

These platforms include some of the following major insurance providers: Canada Life, Green Shield, Manulife, Johnson, Desjardins, Chamber of Commerce, Equitable Life and many, many more.

Please contact us to inquire if your next massage can be direct billed to your benefits provider.

Your first treatment with us will include a 15-minute assessment followed by a 60-, 75-, or 90-minute treatment. Please note that we do not provide treatments lasting less than 60-minutes to our new clients. Your assessment will include an initial consultation to understand your medical history, any specific concerns or goals you may have, and discuss the appropriate treatment plan. After the initial interview, your RMT will perform a series of assessments to help them in determining what muscles or various connective tissue may a cause of your physical pain.

All of the assessment steps are done so that you may receive the best treatment for your complaint that day. Reassessment will typically be done following your treatment to see the improvements made, followed by a detailed and relevant homecare plan for you to complete at home, between massage sessions.

Your first appointment has a 15-minute window built into your session to include an in-depth assessment to determine your goals and overall needs. However, any additional time past the 15-minutes will begin to deducted from your overall treatment time.

Wrong. Discomfort is fine, but pain is not. If a technique is being utilized by your RMT or acupuncturist that causes an increase of pain that exceeds normal levels of discomfort, then we need to scale back.

At each treatment we will discuss a pain scale that is appropriate for you and stay within a safe level. Your practitioner will be in communication with you throughout your treatment to ensure that the pressure is within your comfort level to achieve maximal restoration for an effective treatment.

Open communication is key to a successful massage session and professional relationship. Before the massage begins, feel free to communicate your preferences regarding pressure, areas of focus, or any discomfort you may be experiencing. During the massage, you can provide feedback to the therapist, such as if the pressure is too light or too firm, so they can adjust accordingly.

Certain medical conditions or circumstances may require precautions or contraindicate massage therapy. It is essential to inform your massage therapist about any existing health conditions, injuries, or concerns you have to ensure your safety and well-being. They can then assess whether massage therapy is suitable for you or if any modifications are necessary.

Most clients feel relaxed, rejuvenated, and experience a sense of improved well-being after a massage treatment. However, individual responses may vary. Some people may feel slight soreness or tenderness in the treated areas, which is normal and usually subsides within a day or two. 

The frequency of massage therapy sessions will depend on your specific needs and goals. Some individuals benefit from regular weekly or bi-weekly sessions, while others may find monthly or occasional sessions sufficient. Your RMT can provide guidance based on your individual circumstances.