Frequently Asked Questions

Your Questions Answered

Check out our FAQs below for quick and friendly info on our services, bookings, and more. Need more help? Just ask – we’re here for you!

Yes! We are able to direct bill your massage treatments to Telus Health, Alberta Blue Cross, Sunlife and Provider Connect!

These platforms include some of the following major insurance providers: Canada Life, Green Shield, Manulife, Johnson, Desjardins, Chamber of Commerce, Equitable Life and many, many more! 

Please contact us to inquire if your next massage can be direct billed to your benefits provider.

We accept Visa, Mastercard and E-transfer to

Your first treatment with us will include a 15-minute assessment followed by a 60-, 75-, or 90-minute treatment. Please note that we do not provide treatments lasting less than 60-minutes to our new clients. Your assessment will include an initial consultation to understand your medical history, any specific concerns or goals you may have, and discuss the appropriate treatment plan. After the initial interview, your RMT will perform a series of assessments to help them in determining what muscles or various connective tissue may be at the root of your physical pain.

All of the assessment steps are done so that you may receive the best treatment for your complaint that day. Reassessment will typically be done following your treatment to see the improvements made, followed by a detailed and relevant homecare plan for you to complete at home, between massage sessions.

Your first appointment has a 15-minute window built into your session to include an in-depth assessment and interview to determine your needs. However, any additional time past the 15-minutes will begin to deduct from your overall treatment time. 

At your next appointment, we do our best to keep your follow up assessments before each subsequent session to 5 minutes or less to ensure that you’re able to receive your full allotted on-table massage time.

Please note, if you have a new injury or are experiencing pain and our assessment runs longer
while we are determining the best way to treat you, it may affect your total treatment time. We want to give you as much treatment time as possible so we need to handle the assessments as quickly and efficiently as possible so that both your time and your RMT’s, is respected.

The assessment can include a postural assessment, a look at your gait (how you walk and how your body moves while you walk), if you are experiencing any neurological (numbness or tingling) sensations, then your therapist will conduct a scan of your dermatome (sensory nerves) and myotome (motor nerve) pathways to determine what may be causing these sensations and if you need to seek guidance from your doctor for a referral to a specialist as needed.

You can expect your RMT to perform a palpation exam where you lay on the table fully clothed and they palpate the areas of pain to better understand your complaint and finally, they may ask you to perform a range of motion of the affected area to see how your pain is affecting your mobility and overall movement.

A relaxation massage, often referred to as a Swedish massage, is one of the most popular and widely practiced massage techniques. It is designed to promote relaxation, improve circulation, relieve muscle tension, and enhance overall well-being.

During a Swedish relaxation massage, the massage therapist uses a combination of long, flowing strokes, kneading, circular motions, and tapping or percussion techniques. These techniques are applied with varying light to medium pressure and are typically full-body massages.

The main goals of a Swedish relaxation massage are to relax the body, calm the nervous system, and release muscle tension. It helps to increase blood flow and oxygen circulation throughout the body, which can contribute to a sense of overall relaxation and rejuvenation.

A deep tissue massage is a massage technique that focuses on reaching the deeper layers of muscles and connective tissues in the body. It involves the therapist applying firm pressure and slow, deliberate strokes to target specific areas of tension and chronic muscle tension with their hands, fingers, thumbs, forearms, and elbows. They may also use techniques such as friction, compression, and stretching to release tension and promote relaxation.

The primary goal of a deep tissue massage is to alleviate chronic muscle tension, reduce pain, and improve mobility. It can be particularly beneficial for individuals with conditions such as chronic muscle pain, repetitive strain injuries, postural problems, and limited mobility.

While a deep tissue massage may involve some discomfort or intensity, it is essential to communicate with your massage therapist throughout the session. They can adjust the pressure and techniques to ensure your comfort and provide an effective treatment. All deep tissue techniques are done within the clients pain tolerance, that is addressed during the palpation assessment.

After a deep tissue massage, it is common to experience some soreness or stiffness, similar to the sensation after a rigorous workout. It is recommended to apply heat and/or ice to the treated areas to aid in the recovery process.

It’s important to note that deep tissue massage may not be suitable for everyone. Individuals with certain medical conditions or injuries, such as recent surgeries, fractures, or blood clotting disorders, should consult with their healthcare provider before receiving a deep tissue massage.

Wrong. Discomfort is fine, but pain is not. If a technique is being utilized by an RMT that causes an increase of pain that exceeds normal levels of discomfort, then we need to scale back.

At each treatment we will discuss a pain scale that is appropriate for you and stay within that scale. Your therapist will be in constant communication with you to ensure that the pressure is within your comfort level to achieve maximal restoration for an effective treatment.

Massage therapy sessions can vary in length, Re3 offers 45-to-120-minute sessions. The duration of the session will depend on your needs, preferences, and the specific treatment being provided.

Most massage sessions are conducted with the client undressed to their level of comfort while maintaining privacy. We do ask that you keep your underwear on during your treatment. You will be appropriately draped with a sheet and only the area being worked on will be exposed. However, if you prefer to keep your clothes on, certain massage techniques can still be performed over clothing.

For your first session, please wear athletic attire so that we may see how your body moves through the assessment process.

Massage therapists often use oil or lotion to reduce friction and allow smooth gliding of their hands over your skin. They will choose an appropriate product and can accommodate any specific preferences or sensitivities you may have. 

If you are booking your first session with Re3, please include any sensitivities you may have in your detailed health history form, and if you are still concerned, please call us to discuss your sensitivities prior to your appointment.

Open communication is key to a successful massage session and professional relationship. Before the massage begins, feel free to communicate your preferences regarding pressure, areas of focus, or any discomfort you may be experiencing. During the massage, you can provide feedback to the therapist, such as if the pressure is too light or too firm, so they can adjust accordingly.

Certain medical conditions or circumstances may require precautions or contraindicate massage therapy. It is essential to inform your massage therapist about any existing health conditions, injuries, or concerns you have to ensure your safety and well-being. They can then assess whether massage therapy is suitable for you or if any modifications are necessary.

Most clients feel relaxed, rejuvenated, and experience a sense of improved well-being after a massage treatment. However, individual responses may vary. Some people may feel slight soreness or tenderness in the treated areas, which is normal and usually subsides within a day or two.

The frequency of massage therapy sessions will depend on your specific needs and goals. Some individuals benefit from regular weekly or bi-weekly sessions, while others may find monthly or occasional sessions sufficient. Your RMT can provide guidance based on your individual circumstances.

We are located at 8105 106 Street in the House on Whyte building. We have a designated parking lot at the north side of the building for clients to use. However, if the lot is full, there is a ton of free parking South of Whyte Avenue.

If your appointment is Monday-Saturday, please come in through the large glass door and take a seat in the small waiting area located on the right-hand side of the entry-way. When your practitioner is ready for your appointment, they will come out and meet you.

If your appointment is on a Sunday, please text our phone number to let your practitioner know you are at the door or in the parking lot. They will then meet you at the door when they are ready. 

Reiki is a form of alternative therapy that originated in Japan in the late 19th century. The word “Reiki” is derived from two Japanese words: “rei,” which means universal, and “ki,” which means life energy or vital force. Reiki practitioners believe that energy flows through the body and that disruptions in this energy flow can lead to physical or emotional ailments.

During a Reiki session, a practitioner channels this universal life energy through their hands, which are placed lightly on or near the recipient’s body. The intention is to promote relaxation, reduce stress, and facilitate healing on physical, emotional, mental, and spiritual levels.

Reiki sessions typically involve the recipient lying down fully clothed on a massage table, while the practitioner places their hands in various positions on or above the body, focusing on areas where energy blockages exist. The recipient may experience sensations of warmth, tingling, or relaxation during the session.

Reiki is beneficial for anyone seeking a holistic approach to wellness and healing. It can be helpful for stress, anxiety, physical discomfort, emotional imbalance, or simply for relaxation purposes. People from all walks of life, regardless of age or background, can use Reiki to complement conventional medicine or simply as a way to promote overall wellbeing and inner balance.

Recipients often note instances of seeing colours or light in their minds eye, having body twitches or involuntary movements, feeling pins and needles, experiencing flash backs/seeing images, falling asleep, sensations of warmth, heat or cold, experiencing emotional releases, rumbling stomach/increased digestive sounds, deep relaxation and feeling more grounded afterwards.

Reiki reduces stress and promotes deep relaxation, centres thoughts and reduces mind chatter and confusion, energizes you when feeling drained, relieves pain, accelerates natural healing of wounds, improves health, helps prevent the development of disease, releases energy blockages in the body, releases emotional wounds/trauma stored in the body, increases the vibrational frequency of the body, and can help shift negative conditioning and behaviour to a more positive one.

Reiki energy often works on a subtle level, but has profound results which normally become apparent in the following days or weeks. It is completely normal to feel a little worried or fearful when trying something new. Feel free to reach out to us by email so we can answer any questions or concerns you may have!

Holly-Bee is our loveable German shorthaired-pointer dog, that holds a vital role at our clinic on Sundays as she comes in upon request to spread joy with her butt wiggles and kisses. But mostly Holly-Bee comes into the clinic to provide extra love and weight in treatment as she acts as a weighted blanket and metronome for clients that need a little more nervous system attention. 

The benefits of a weighted blanket, swaddle, or having someone/something (Holly) laying their weight on you have been widely studied. The extra weight can calm your nervous system, decrease stress and your sympathetic response, reduce anxiety and depression and help those who suffer from insomnia ( &

We have a 15-lbs weighted blanket in the studio if you’d prefer, but know that as long as we don’t have someone coming in with allergies, you can request Holly’s loving snuggles. 

We understand that it’s so easy to kiss puppies! But please note, we do not allow direct kisses to Hollys mouth/nose area. However, please feel free to kiss her head, or her cheeks, or even her paws! (As her owner is immuno-compromised).

If you have any questions, please free to message us.

Book Your Relaxing Massage Experience

Reach out to us now to book your transformative massage therapy session or inquire about our wellness services. Our knowledgeable and friendly staff are ready to assist you in finding the perfect treatment tailored to your specific needs.

We now offer Direct Billing!