Our Policies

Privacy Policy

Effective Date: July 28, 2023

At Re3 Massage & Wellness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the data you provide to us through our website, services, and interactions with us. By accessing our website or using our services, you consent to the practices described in this policy.

Information Collection and Use:
We may collect personal information such as your name, email address, phone number, and other details when you interact with us, book appointments, or subscribe to our newsletter. This information is used solely for the purpose of providing our services, managing appointments, responding to inquiries, and delivering relevant updates and promotions.

Data Security:
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please understand that no data transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

Third-Party Services:
We may use third-party services to facilitate various aspects of our operations, such as appointment scheduling or email communications. These services are selected based on their reputation and commitment to data protection. However, they may have their own privacy policies, and we recommend reviewing their terms and conditions.

Cookies and Tracking Technologies:
Our website may use cookies and tracking technologies to enhance user experience and gather data about website usage. You can adjust your browser settings to block cookies or receive notifications when they are sent. However, blocking cookies may affect certain functionalities on our website.

Marketing Communications:
If you have opted to receive marketing communications from us, we may use your contact information to send promotional materials, exclusive offers, or updates about our services. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

Disclosure of Information:
We will not disclose your personal information to third parties without your explicit consent, except in cases required by law or when necessary to protect our legal rights or the safety of others.

Updates to Privacy Policy:
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable regulations. We encourage you to review this policy periodically to stay informed about how we handle your information.

If you have any questions or concerns about our Privacy Policy or the data we collect, please contact us using the information provided in the “Contact” section of our website.

Thank you for entrusting Re3 Massage & Wellness with your personal information. We value your privacy and are committed to maintaining the confidentiality and security of your data.

Cancellation & No-show Policy

Upon booking an appointment with Re3 Massage and Wellness, you agree to the following terms of our cancellation policy and understand that any credit card on file may be charged after an attempt at contacting you.

At our clinic, we have a cancellation policy in place to ensure fairness to both our clients and our massage therapists. We understand that circumstances may arise that require you to reschedule or cancel your appointment, and we strive to accommodate your needs while also managing our schedule effectively. Below is an outline of our massage cancellation policy:

Cancellation Notice:
We kindly request a minimum of 24 hours notice for appointment cancellations or rescheduling. This allows us sufficient time to offer the time slot to other clients who may be on our waiting list or in need of a timely appointment.

Late Cancellations or No-shows:
Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee. Similarly, if you do not show up for your scheduled appointment without providing any prior notice, you may be charged a fee.

We understand that emergencies and unforeseen circumstances can occur. In such cases, please reach out to us as soon as possible to discuss the situation, and we will do our best to accommodate your needs without applying a cancellation fee.

If you need to cancel or reschedule your appointment, we encourage you to rebook as soon as you are able. This allows us to adjust our schedule accordingly and may help avoid any cancellation fees.

Cancellation Fee:
The cancellation fee amount is 50% of the service booked. The fee helps compensate our therapists for their time as each therapist is a self-employed contractor that only get’s paid when they provide a service. Please note that missed appointment fees cannot be direct billed or submitted to insurance providers for payment.

We kindly request that you provide us with your updated contact information, including a valid phone number and email address, to facilitate effective communication regarding your appointments.

Please note that our cancellation policy is in place to ensure fairness and respect for both our clients and our massage therapists. By adhering to this policy, we can effectively manage our schedule, minimize disruptions, and provide quality care to all our clients.

If you have any questions or concerns regarding our cancellation policy, we are here to assist you.

Safety & Respect Policy

At Re3 Massage & Wellness, our top priority is to provide a safe and welcoming environment for all clients and staff members. We are committed to maintaining a space where everyone feels respected, comfortable, and protected from any form of verbal or physical assault, harassment, or inappropriate behaviour. This Safety and Respect Policy outlines our guidelines and expectations to ensure the well-being of everyone within our establishment.

Zero Tolerance for Harassment:
We have a strict zero-tolerance policy for any form of harassment, including but not limited to verbal abuse, offensive language, or any behaviour that creates a hostile or uncomfortable atmosphere. Any instances of harassment will be thoroughly investigated, and appropriate actions will be taken, which may include immediate termination of services and potential involvement of law enforcement.

Professional Conduct:
We expect all clients and staff members to treat each other with the utmost professionalism and respect. Any behaviour that is considered inappropriate or offensive, such as making unwanted advances, will not be tolerated.

Consent and Boundaries:
Your comfort and well-being are of the utmost importance to us. Before any massage therapy session or service, our therapists will discuss the treatment plan and obtain your informed consent. We respect your personal boundaries and will never engage in any actions that make you feel uncomfortable.

Reporting Incidents:
If you experience or witness any behaviour that violates our Safety and Respect Policy, we encourage you to report it immediately to our management team. We will treat all reports confidentially and take prompt action to address the situation.

Safe Environment:
Re3 Massage & Wellness is equipped with security measures to ensure the safety of everyone within the premises. We maintain a well-lit and monitored space to create a secure environment.

We do not tolerate discrimination of any kind, including but not limited to race, ethnicity, gender, sexual orientation, age, religion, or disability. Re3 Massage & Wellness is committed to providing an inclusive and accepting environment for all.

By adhering to this Safety and Respect Policy, we strive to foster an environment where everyone can fully benefit from our services in a peaceful and nurturing atmosphere. We thank you for your cooperation in helping us maintain a safe and respectful space for all at Re3 Massage & Wellness.

If you have any questions or concerns regarding our policies, please don’t hesitate to get in touch with us. Our team is here to assist you.

Phone: (780) 298-4936

Email: hello@re3massageandwellness.ca

8105 106 Street NW
Edmonton, AB T6E 4W8